![]() The Access Hosting solution has been designed to enterprise level with the highest possible specification for resilience and replication. For tickets logged via telephone a response will be given immediately and assigned to a product specialist within 6 working hours. P4 (low) - For tickets logged via the Call Management Centre a response will be given within 4 working hours by a product specialist.įor tickets logged via email a response will be given within 4 working hours by a product specialist. P3 (normal) - For tickets logged via the Call Management Centre a response will be given within 2 working hours by a product specialist.įor tickets logged via email a response will be given within 3 working hours by a product specialist.For tickets logged via telephone a response will be given immediately and assigned to a product specialist within 4 working hours. P2 (high) - For tickets logged by telephone, immediate response, for tickets logged by other means, response within 1 working hour. Tickets transferred to a product expert within 1 working hour. P1 (critical) - For tickets logged by telephone, immediate response, for tickets logged by other means, response within 1 working hour. Support levels covered as part of annual fee are: Reduce paper chain with online document management and storage.Approval workflow on Purchase Requisitions and Purchase Invoices.Control costs on projects, maximising margin.Real time management reporting such as Profit & Loss.One version of data for finance and non-finance users.Integrated ledgers and project management.Improve operational efficiency and save money.Operational functions such as expense management and time recording.Real time business intelligence and integrated MS Excel reporting.Project accounting for mobile workforces.Simple and controlled online accounting solution. ![]() Procure to pay processes with budget controls.With one data source, the same information is available on the go to both finance and non finance users. Access Dimensions is a cloud hosted accounting solution and FocalPoint is our web based operations solution incorporating core ledgers, cashbook, VAT, project accounting, purchasing, timesheets and invoicing. ![]()
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